Support

How can we help?

Most questions are answered below. If you're still stuck, our team is an email away.

Email support

Tell us the tool you were using and what went wrong — including the document type helps us answer faster.

support@docyield.com

Frequently asked questions

How do I convert a document?

Pick the tool that matches your document, upload a PDF, scan, or photo, and download the structured Excel, CSV, or JSON result. No account is needed for your first file.

What file types can I upload?

PDF, PNG, JPG, WEBP, and other common image formats — including scanned and photographed documents.

My extraction looks wrong. What should I do?

Low-confidence fields are flagged for review. If results are consistently off, email us the document type and a description of the issue and we'll take a look.

How is my data handled?

Uploaded files are used only to produce your result and are not used to train models. See our privacy policy for the full details.

Do you offer an API or higher limits?

Paid plans add batch processing, API access, webhooks, and higher limits. Email us to learn more — self-serve keys are not published yet.

Looking for a tool?

Browse every extractor and converter, free to try with no signup for your first file.